I don't work for Virgin Media. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Virgin Media support opening hours. Joining in. Final payment in Collections. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. ) Some past topics have described long delays. ahhh the rubbish that is CS - you could try this. the job is easy. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. m. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. You have contacted me this week again about sending the old one back to you. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Restart your services. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. It took nearly 5 months to get the overpayment back. Nottingham, England. What till Watch ; Switching ; Virgin Media and O2 ; Help. Early Disconnection Fees - Classic contracts. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). View the job description, responsibilities and qualifications for this position. Security matters. So far so simple. Sutton, England. Full time People enjoy this job; Good employer. Home. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. 1% worse than the company average rating for salary and benefits. So you won’t need to hop around. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. on 09-10-2023 10:12. Termination date 6 April. View your bill. equipment. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. This is absolutely diabolical service. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Equipment Collections Representative Virgin Media. Sunday: 8am to 6pm. Tuning in. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Start of main content: What. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Customers can return. Gave VM 30 days notice to terminate on 7 March. on 30-10-2022 08:03. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Mobile customers. It is usually a mail returns bag or a plain flat-pack returns box. All Rights ReservedSee what you can do. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. Introduction. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Please help. Step 2: Label your package. Networking and WiFi. 50 a month (first year saving £78). I'm a Very Insightful Person, I'm here to share knowledge. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Virgin Media Community. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. on 28-10-2022 09:20. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Pack up your equipment in the Virgin Media recycle kit provided. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Once the system processes the return, the reminders will stop. . When you place your order, we'll let you know. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. 10. Any remaining balance will be applied to subsequent bills until the credit is used. 6 followers 4 connections. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Thanks for your post. Join to view profile Virgin Media. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Options. Report this profile Report Report. Further exclusions & legal stuff apply. Registration is fast, simple and absolutely free so please join our community. Peel off this label sticker and place. To find your nearest collection point, just go to recycle-more. com, the worlds largest job site. You also have not sent me any packaging to return the equipment. Public Sector Queries. Any remaining balance will be applied to subsequent bills until the credit is used. com) to arrange an appointment for our collection team to come round and pick it up. You have the account number and the address if you can't find it with them there is a problem with your system. Here you’ll find all the help you need for Virgin Media related problems and issues. Mobile Your Account. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Virgin Media Quickstart set up. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Call us from a textphone on 18001 0345 454 1111. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. This promotion means you won’t pay the usual setup fee of £35. . Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. Account - Cable. Please look out for a purple envelope, at the top right of the page. Virgin Media phone numbers. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Simply press 1 when you get through to the automated menu, and you'll be put through to. My hub and TiVo box were collected by a driver in a Virgin van today. You can ret. Go to Virgin Media support. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Will charge remainder contract as unfulfilled Death certicate will not change status either. Forum Team. Saturday: 8am to 8pm. reg number. I closed my original virgin media account in late February 2022 approximately. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Networking and WiFi. It is usually a mail returns bag or a plain flat-pack returns box. Understanding your Virgin Media bill. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Don’t. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Posted 7:21:49 PM. And Products. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Connect25-4022. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. From £ 38 a month. When you place your order, we'll let you know. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mbps average. The offer can be redeemed on your iPhone. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Chatter and natter. Final payment in Collections. They definitely haven't called. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Collection of kit. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Alternatively, contact CollectPlus for help sending your package. It has to be. Thank you for posting, welcoming you onto our community forum 😊. 5k per year. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. 22 received an email from virgin media and medallia confirming it had been received, that it wo. to 9 p. Virgin harassing me with multiple debt collection agencies. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Options. Bob. My Virgin Media . Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. In that case you'll end up with VM. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. If there are you can book an engineer online too. on 26-12-2022 00:50. 22-08-2023 09:32 - edited 22-08-2023 09:36. You can contact our collector directly on 01. Placed order for M1gig 12th August still not received modem. IT Department. on 22-09-2022 11:27. STOKE ON TRENT. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Or iIf you have a printer you can print out your own label and return the equipment. In addition, this is not a new problem because. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Wrong equipment sent for hub 5. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Cost of living crisis. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. 1 ACCEPTED SOLUTION. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. I am anxious to return the unused equipment to avoid incurring any expense. Early Disconnection Fees - Classic contracts. Shop. on 14-12-2022 21:38. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. the team leaders and other team members there made it worthwhile turning up. Step 4. Virgin Media line rental £19 a month required. on 07-02-2023 11:22. Your equipment will be delivered by the courier company, DPD. You can find loads of helpful information on. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. HistoryVirgin Media recollecting old equipment. Chris. Thanks for posting on the Community Forums. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. On this letter, there is a label sticker. . Virgin Media Collections Agent Reviews. The best way to cancel Virgin Media is over the phone. We'll telling you select long it takes, what you'll need, and thing to expect. Apologies for any inconvenience. Hi @JK2000. You may choose to receive a paper bill instead. Today I have had a text and an email saying I haven't returned the kit. About Virgin Media. . Broadband. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Then enter your email address, and click on email me my new label and follow the instructions. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Many of the electrical and electronic items that we throw away can. Virgin Media is a telecommunications company. Not happy with virgin media and thank god I'm not one of their customers. As subject. Only members can see who's in the group and what they post. £25. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Virgin Mobile. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. VM sent packaging for equipment which was duly returned. We would like to show you a description here but the site won’t allow us. I've called the contact centre twice and they can't find any record of a job to c. com to arrange an early pick up of the equipment. In-Home Telecoms & Energy. We would like to show you a description here but the site won’t allow us. Cons. We're updating your Emergency Backup Line. on 12-09-2023 14:56. Thank you for your post and welcome back to our community forums. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Debt collectors for no debt. I guess the first lady I talked to misinterpreted it. There are two paths you could take here, both will depend on your having VM broadband. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. For collection of equipment under WEEE please click here for more information. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Additional. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Also keep the receipt that you are given for tracking purposes. Manage Your Account. Full-time. Hub 5X: up to £85 per unit. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Today I have received a letter from debt company bpo collections asking for £20. Step 2. Any remaining balance will be applied to subsequent bills until the. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. Finally passed to Alex who informed me kit was ordered and be here today. Or stream, control and manage. My son gave me authority to deal with this on his behalf. Manager at Virgin Media Coventry. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. If you think you’ve used the incorrect bank account details when paying via bank transfer. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Stay safe online. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. They have been chasing payment directly and through 3 debt collection agencies. Stay safe online. so i obviously refused that and went onto the 2nd person, they told me that £31. In a single year our connectivity: Supports 708 million credit and debit card transactions. Returns team were useless for us. Skip to kopf content Accessibility Help . Your experience matters. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, Hope all are well. here - 5396116. Kit collection. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. All customers need to do is contact Virgin Media to arrange the return. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). By post: Complaints, Virgin Media, Sunderland,SR43 4AA. A €60 fee. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. I will send you a private message now, so I can get something arranged for you. We all know and love the internet and TV services that can enter our homes through entry points. Now not replying to my emails or live messages. Virgin Media Gets Very Weak Customer Support Rating. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. How it all works. I'm sorry to hear about the issue you're having with the returns kit. We’ll be in touch within the next 3-5 working days. Follow these steps to install your virgin Media Broadband, TV and Phone service. Introducing the My Virgin Media app . Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. Unfortunately, this job posting is expired. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. etc. You’ll be provided a set number of homes to. As its now past 17:30 is it - 5395375. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. jpstuff. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Skip to main content Accessibility Help . It didn't offer me any options for issues on the closure of accounts. Online via the Virgin Media website. Helps dispense four million medical prescriptions. Our customer service team is available to help you 24/7. businesssupport@virginmedia. Thanks,Build the ideal Virgin Media package for your unique needs. Visible. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. You may choose to receive a paper bill instead. The other side of your role includes re-contracting existing customers. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Hello Virgin Media as you already know, I am going to leave you. Back in June 2014, I moved home to a location where VM was unable to provide service. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. the property has had VM before, you may just get a Quickstart kit delivered. Services and installation of equipment may vary subject to government advice on COVID19. Also note date and time the items are collected and some identifying details of the person who collects (van reg. Options. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. Virgin Media is a telecommunications company. 1800 941 114. Dave. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. This promotion means you won’t pay the usual setup fee of £35. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. If you think you’ve used the incorrect bank account details when paying via bank transfer. Full time People enjoy this job; Good employer; Good shift notice. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. In that case you'll end up with VM. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. Starter Collection Virgin Media Collections provide one of the U. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. com ) to arrange an appointment for collection team to come round and pick it up. I'm sorry to hear you've been struggling to send your Hub 3 back to us. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Booking an engineer is easy with Virgin Media. Another Returning equipment Issue. Various cable mediums are used in modern systems to transmit data. Make a payment. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Home. Regards. I am moving home and signing up to Virgin Fibre. on 13-01-2023 20:04. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've been waiting in all day for someone from VM to collect my old equipment. £8p/m extra or included with Gig1 or Volt. They’re super knowledgeable on all our products and services. Browse Virgin Media Virgin Media Community. Hello. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. I have explained this to every agent and have never been able to get my number removed from the system. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Anyone can find this group. The only new days offered are unacceptable as I'm in work. Give our Customer Care team a ring on the numbers below. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media.